Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item on all mechanism kit orders. If 14 days have gone by since delivery of your mechanism kit, unfortunately we can’t offer you a refund.
All Furniture returns must be done on the day of delivery. Please check the package carefully for any obvious damage and in the event of damage, refuse the shipment and write on the invoice - REFUSED - then sign it.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at [email protected] and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.